Refund Policy

General Rule

Refund eligibility depends on product type, payment status and whether the digital item or top-up has already been delivered.

Gift Cards

Gift card orders generally cannot be refunded after the code has been delivered or revealed, unless the code is proven invalid and has not been redeemed.

Top Ups

Top-up orders can be reviewed if delivery fails, account details were not processed, or the payment provider reports an issue.

Incorrect Details

If incorrect customer details are submitted, support will try to help, but refunds are not guaranteed after fulfillment has started.

Payment Failures

If payment fails or is cancelled, the order will not be fulfilled. If money was deducted, support will review provider confirmation details.

How To Request Review

Contact support with your order number, payment method, payment reference and the email used during checkout.